A Mouse in Town Hall: E-mail and Local Politics
Professor Elsa Chen
Department of Political Science, Santa Clara University
Thursday, November 18, 2004
12-2pm, Harris Room,119 Moses hall
E-mail has the potential to facilitate direct communication between constituents and local public officials, who (unlike members of Congress, governors, etc.) usually lack the staff and other resources to engage in extensive mailing, faxing, in-person visits, and other communication. However, many local officials do not have the technical resources or support to use e-mail extensively. Furthermore, even when sufficient technology and resources are present, prevailing attitudes and perceptions about e-mail may still prevent local officials from using electronic methods to engage with, or respond to, constituents. This "disconnect" constitutes an important problem since younger adults tend instinctively to reach for the keyboard, rather than the telephone or mailbox, to communicate.
Using survey data collected from mayors and city council members from 50 cities in the San Francisco Bay Area, I examine how e-mail is used to communicate with constituents, in comparison with other forms of communication. I also discuss the main problems and concerns experienced by local officials with regard to e-mail use.
|